Our non-wearing silk scarves are one-time exchangeable or refundable.
You have 14 clear days provided for by article L 121-20 of the Consumer Code, to return a product that you are not satisfied with. Within this period, you can return the item(s) free of charge using the return label.
Precautions to be observed: Only items will be accepted in new and complete condition (scarves not worn), returned in their original packaging. Any product that has been damaged, or whose original packaging has been damaged in conditions exceeding its simple opening, will not be refunded.
Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
Refunds.
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be credited automatically within 2-10 days.
- Delayed or missing refunds.
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and you still have not received your refund, contact us at the following address: you@monfaifoulard.com.
-Trades
We only replace items that were originally defective or damaged. If you need to replace yours with the same article, send us an e-mail to you@monfaifoulard.com and send your article to: Monfai - 15 rue Henri Guillemin - porte 43 - 33300 Bordeaux, France.
-Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.
-Dispatch
To return your product, you must send it to the following postal address: Monfai - 15 rue Henri Guillemin - porte 43, 33300 Bordeaux, France.
-Return is free
Depending on where you live, the time it takes to receive your exchanged product may vary.
The refund will be made within 2 to 10 days after receipt.
You have 14 clear days provided for by article L 121-20 of the Consumer Code, to return a product that you are not satisfied with. Within this period, you can return the item(s) free of charge using the return label.
Precautions to be observed: Only items will be accepted in new and complete condition (scarves not worn), returned in their original packaging. Any product that has been damaged, or whose original packaging has been damaged in conditions exceeding its simple opening, will not be refunded.
Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
Refunds.
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be credited automatically within 2-10 days.
- Delayed or missing refunds.
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and you still have not received your refund, contact us at the following address: you@monfaifoulard.com.
-Trades
We only replace items that were originally defective or damaged. If you need to replace yours with the same article, send us an e-mail to you@monfaifoulard.com and send your article to: Monfai - 15 rue Henri Guillemin - porte 43 - 33300 Bordeaux, France.
-Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.
-Dispatch
To return your product, you must send it to the following postal address: Monfai - 15 rue Henri Guillemin - porte 43, 33300 Bordeaux, France.
-Return is free
Depending on where you live, the time it takes to receive your exchanged product may vary.
The refund will be made within 2 to 10 days after receipt.